Shipping policy

Shipping Policy

Last updated: September 28, 2026

At SZ DOMINANCE STORE, we aim to make delivery simple, transparent, and reliable.

We offer Free Insured & Tracked Shipping worldwide on eligible orders.

Order Processing

Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information where available.

Please allow 1–3 business days after receiving your shipping notification for tracking information to begin updating.

Estimated Delivery Times

Estimated delivery times after dispatch are:

  • USA & Canada: approximately 7 days
  • Australia & New Zealand: approximately 10 days
  • Europe: approximately 7 days
  • Rest of the world: approximately 7–12 days

These are estimated transit times and are not guaranteed delivery dates.

Shipping may occasionally take longer due to circumstances outside our reasonable control, including:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Peak shopping periods
  • Local postal disruptions
  • Transportation delays

Tracking Your Order

When tracking is available, your tracking details will be sent to the contact information provided during checkout.

Tracking updates may take a short time to appear after your order has been dispatched.

If your tracking has not updated after several business days, contact us at:

support@szdominancestore.com

Please include your order number so we can assist you efficiently.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • Postal code
  • Country

before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@szdominancestore.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been shipped.

If a package cannot be delivered because the address supplied by the customer was incomplete or incorrect, additional shipping charges may apply for reshipment.

Orders Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first:

  • Check around your property or delivery location.
  • Ask household members, reception staff, or neighbors where appropriate.
  • Contact the local delivery carrier or postal service.
  • Confirm that the shipping address on the order was correct.

If the package still cannot be located, contact us at support@szdominancestore.com with your order number and relevant tracking details.

We will review the situation and assist where reasonably possible.

Depending on the circumstances, additional documentation from the carrier may be requested before a replacement or other resolution can be considered.

Lost or Delayed Packages

If your order appears significantly delayed or lost in transit, contact us and we will review the available tracking information.

Where appropriate, we may work with the carrier or shipping provider to investigate the shipment.

Any replacement, refund, or other resolution will be handled in accordance with the circumstances of the shipment and our applicable store policies.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.

SZ DOMINANCE STORE does not control customs processing or local import charges.

Customers are responsible for ensuring that products ordered can legally be imported into their destination.

Refused or Unclaimed Packages

If a customer refuses delivery, fails to collect a package, or the package is returned because delivery could not be completed, the order may be returned to the sender or otherwise handled by the shipping carrier.

Where a refund is eligible, shipping, return-to-sender, customs, handling, or other non-recoverable charges may be deducted where permitted by law.

Refund eligibility will be determined in accordance with our Refund Policy.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this occurs, you may receive more than one tracking number and packages may arrive on different days.

There is no additional shipping charge to you solely because an order is divided into multiple shipments.

Shipping Restrictions

We reserve the right to restrict shipping to certain destinations where:

  • Carrier service is unavailable.
  • Delivery restrictions apply.
  • Legal or regulatory requirements prevent shipment.
  • Reliable delivery cannot reasonably be provided.

If we cannot fulfill an order to your location, we will contact you using the details provided during checkout.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Email: support@szdominancestore.com
Store: SZ DOMINANCE STORE

Please include your order number whenever possible so our support team can assist you faster.