Refund policy
Return & Refund Policy
Last updated: September 28, 2026
At SZ DOMINANCE STORE, we want you to feel confident when placing an order with us.
Eligible purchases are covered by our 30-Day Guarantee, subject to the terms below.
30-Day Guarantee
You may contact us regarding an eligible return, refund, replacement, or product concern within 30 days of receiving your order.
To start a request, email:
Please include:
- Your order number
- The email address used for the order
- A brief explanation of the issue
- Photos or videos where relevant
Our support team will review your request and provide the appropriate next steps.
Returns
For change-of-mind returns, items generally must be:
- Requested within 30 days of delivery
- Unused
- Unopened
- In their original packaging
- In resalable condition
Please contact us before sending anything back.
Returns sent without prior approval may not be accepted.
Do not return products to the shipping address shown on the parcel unless our support team specifically instructs you to do so.
Personal Care & Hygiene Products
Some products sold by SZ DOMINANCE STORE are personal-care or skin-contact products.
For hygiene and safety reasons, opened or used personal-care products may not be eligible for a standard physical return unless the item is:
- Defective
- Damaged
- Incorrect
- Otherwise eligible under our 30-Day Guarantee
Depending on the situation, we may request photos or other information instead of requiring the product to be physically returned.
Damaged or Defective Items
Please inspect your order when it arrives.
If an item is damaged, defective, or appears unusable upon arrival, contact us as soon as possible at:
Please provide clear photos or videos showing the issue.
Once reviewed, we may offer an appropriate resolution, which can include:
- A replacement
- A partial refund
- A full refund
depending on the circumstances.
Incorrect Items
If you receive the wrong item, size, quantity, or product, contact us with your order number and photos of what you received.
If the mistake is confirmed, we will work with you to provide an appropriate resolution.
Missing Items
If part of your order is missing, please note that some orders may be shipped in separate packages.
Check your tracking information first.
If all shipments have arrived and an item is still missing, contact us at support@szdominancestore.com.
Change of Mind
If you change your mind about your purchase, contact us within 30 days of delivery.
Eligible change-of-mind returns must generally be unused, unopened, and in original condition.
Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise required by applicable law.
Order Cancellations
If you wish to cancel or change an order, contact us as soon as possible after placing it.
We will make reasonable efforts to assist, but once an order has entered processing or has been dispatched, we may be unable to cancel or modify it.
If the order has already shipped, the normal return process may apply.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address, contact us immediately.
We cannot guarantee address changes after an order has entered processing or been dispatched.
Orders that cannot be delivered because of an incorrect or incomplete address may not qualify for a full refund, and additional shipping charges may apply for reshipment.
Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
- Check the delivery area
- Ask household members or neighbors
- Contact the local carrier or postal service
- Confirm that the shipping address on the order was correct
If the package still cannot be found, contact us and provide your order number and tracking information.
We will review the circumstances and assist where reasonably possible.
A refund is not automatically guaranteed where the carrier confirms successful delivery to the address provided by the customer.
Refused or Unclaimed Packages
Packages that are refused, left unclaimed, or returned because delivery could not be completed may be subject to:
- Return shipping fees
- Carrier charges
- Customs charges
- Other non-recoverable costs
Where a refund is approved, these costs may be deducted from the refund where permitted by law.
Customs and Import Charges
Customs duties, import taxes, and similar charges imposed by local authorities are generally the responsibility of the customer unless otherwise stated at checkout.
Refusing a package because of customs charges does not automatically qualify the order for a full refund.
Items That May Not Be Eligible for Return
Unless required by applicable law, we may not accept returns for:
- Items outside the 30-day request period
- Used or opened personal-care products returned for change-of-mind reasons
- Items damaged through misuse
- Products returned without prior authorization
- Items not purchased directly from SZ DOMINANCE STORE
- Gift cards, where applicable
- Items specifically identified as final sale
This does not affect eligible claims involving defective, damaged, or incorrect products.
Refund Approval
Once your request has been reviewed, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method used for the purchase.
Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Original Shipping Charges
Where shipping charges were paid separately, original shipping fees are generally non-refundable unless:
- The order was incorrect
- The item was defective
- The item arrived damaged
- Refund of shipping is otherwise required by applicable law
Orders that received free shipping do not have an original shipping fee to refund.
Return Shipping Costs
If a return is approved because we supplied an incorrect, damaged, or defective item, we will provide instructions regarding the return or other resolution.
For eligible change-of-mind returns, return shipping costs may be the customer's responsibility.
Please do not send a return until you have received instructions from our support team.
Exchanges
We do not guarantee direct exchanges for every item.
Where an exchange is not practical, we may instead provide another appropriate resolution, such as a replacement or refund.
Refund Abuse or Fraud
We reserve the right to decline requests that reasonably appear to involve:
- Fraud
- Abuse of our refund process
- False claims
- Repeated misuse of our guarantee
- Altered or misleading evidence
This does not limit legitimate consumer rights.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Where local law provides stronger rights than this policy, those rights will apply.
Contact Us
For returns, refunds, replacements, damaged items, or order concerns, contact:
Email: support@szdominancestore.com
Store: SZ DOMINANCE STORE
Please include your order number so we can assist you efficiently.